Industry & Educational Leadership Engagement  


LauraAnn Migliore, Ph.D. demonstrates yoga pose "Letter B"

A University of Phoenix Customer Experience Research Center Assessment Study

by Erik Bean, Ed.D.

Presented in Barcelona, Spain, on October 16, 2015.

Dr. Alan Simberg Radio Show Interview featuring Erik Bean, Ed.D discussing How to Best Include Social Networks for Classroom Lessons, 04/22/14 Run time: 20 minutes

Erik Bean, practices "Happy Baby"

Applying #CX Theory to the Academy

Erik Bean, Ed.D.

International Leadership Association 17th Annual Conference
Top Row: Left to right, CLSER Fellow Lynne Devnew, D.B.A., SAS Student Monigo Saygbay-Hallie, Fellow Jason Flora, Ph.D., and CLSER Chair Mark McCaslin, Ph.D. Bottom Row: Devnew and Fellow Erik Bean, Ed.D. 

So many #CX books are idiosyncratic (with no interviews, no reputable references) and with a less than homogeneous approach. New for 2018 is my peer reviewed chapter, Benchmark Academy Study Ties Customer Experience to Emotional Branding: A University of Phoenix Center for Leadership Studies and Educational Research Assessment, within the new IGI book, Driving Customer Appeal Through the Use of Emotional Branding. If you are examining how customer experience (CX) ties to emotional branding and in particular an academic setting, my chapter has much in store for you.

Erik Bean on Radio, Podcasts

​​Typography to improve attentive e-learning. SITE 2018 Annual Conference, Society for Information Technology & Teacher Education,
March 29, 2018, Washington, D.C.

#ILA2017, Erik spoke at the October 2017 International Leadership Association Annual Conference, Leading in Turbulent Times,  Brussels

Erik presented about these four customer experience (CX) leadership issues:

  • Navigating the successful use of personas in turbulent times
  • Starbucks social media and business leadership renewal during
       challenging times

  • Servant military leadership can be most effective during unstable times
  • Millennials and followership – Creating a DIGITAL connection (Click Here for
       Crossword Puzzle Challenge)

Research agenda setting Yoga soliloquy  The Qualitative Report, 9th Annual Conference, Ft. Lauderdale, Nova Southeastern University, January 2018. Erik Bean, Ed.D. and LauraAnn Migliore, Ph.D. tie yoga to leadership practices.

Erik's new 2018 #CX Book Chapter is now available through IGI Global!