Industry & Educational Engagement Expert 

 

A University of Phoenix Customer Experience Research Center Assessment Study

by Erik Bean, Ed.D.


Presented in Barcelona, Spain, on October 16, 2015.

Dr. Alan Simberg Radio Show Interview featuring Erik Bean, Ed.D discussing How to Best Include Social Networks for Classroom Lessons, 04/22/14 Run time: 20 minutes

Leveraging technology and immediacy to shrink the classroom Digital Divide By Erik Bean, Ed.D. and Nina Dulabaum, Ph.D.


League of Innovation in the Community College, Chicago, IL, March 23, 2016.

Social media and smartphones have shrunk the digital divide that once kept students aloft (Rainie, 2015). Erik and Nina discussed how to leverage technology and immediacy (Mehrabian, 2007) important for creating and sustaining a high-performance culture.

#16INNCHI @InnovationsConf @DrDully Nina, thank you for your outstanding engagement skills!  Test your immediacy and technology vocabulary via our interactive crossword puzzle here!.

Erik Bean on Radio, Podcasts

Dr. Alan Simberg Radio Show Interview featuring Erik Bean, Ed.D discussing How to Best Include Social Networks for Classroom Lessons, 04/22/14 Run time: 20 minutes

Nina Dulabaum, Ph.D.

Applying #CX Theory to the Academy

Erik Bean, Ed.D.

International Leadership Association 17th Annual Conference
Top Row: Left to right, CLSER Fellow Lynne Devnew, D.B.A., SAS Student Monigo Saygbay-Hallie, Fellow Jason Flora, Ph.D., and CLSER Chair Mark McCaslin, Ph.D. Bottom Row: Devnew and Fellow Erik Bean, Ed.D. 

Research agenda setting soliloquy. The Qualitative Report, 9th Annual Conference, Ft. Lauderdale, Nova Southeastern University,
January 2018
, BRING YOUR YOGA MAT AND CURRENT RESEARCH CHALLENGES! DISCOVER HOW THEY ARE CONNECTED


#ILA2017, Join Erik at the October 2017 International Leadership Association Annual Conference, Leading in Turbulent Times,  Brussels

Erik will speak about these four customer experience (CX) leadership issues:


  • Navigating the successful use of personas in turbulent times
  • Starbucks social media and business leadership renewal during challenging times
  • Servant military leadership can be most effective during unstable times
  • Millennials and followership – Creating a DIGITAL connection


Popular yoga poses aligned to research agenda setting. 2017 GlobalMindED, Denver, CO, June 22, 2017.


An Academy Customer Experience Benchmark Observation, Customer Experience Summit 2016, London, Oct. 19, 2016.