Industry & Educational Leadership Engagement  

 

A University of Phoenix Customer Experience Research Center Assessment Study

by Erik Bean, Ed.D.


Presented in Barcelona, Spain, on October 16, 2015.

Dr. Alan Simberg Radio Show Interview featuring Erik Bean, Ed.D discussing How to Best Include Social Networks for Classroom Lessons, 04/22/14 Run time: 20 minutes

Nina Dulabaum, Ph.D.

Applying #CX Theory to the Academy

Erik Bean, Ed.D.

International Leadership Association 17th Annual Conference
Top Row: Left to right, CLSER Fellow Lynne Devnew, D.B.A., SAS Student Monigo Saygbay-Hallie, Fellow Jason Flora, Ph.D., and CLSER Chair Mark McCaslin, Ph.D. Bottom Row: Devnew and Fellow Erik Bean, Ed.D. 

Leveraging technology and immediacy to shrink the classroom Digital Divide By Erik Bean, Ed.D. and Nina Dulabaum, Ph.D.


League of Innovation in the Community College, Chicago, IL, March 23, 2016.


#16INNCHI @InnovationsConf @DrDully Nina, thank you for your outstanding engagement skills!  Test your immediacy and technology vocabulary via our interactive crossword puzzle here!.

So many #CX books are idiosyncratic (with no interviews, no reputable references) and with a less than homogeneous approach. New for 2018 is my peer reviewed chapter, Benchmark Academy Study Ties Customer Experience to Emotional Branding: A University of Phoenix Center for Leadership Studies and Educational Research Assessment, within the new IGI book, Driving Customer Appeal Through the Use of Emotional Branding. If you are examining how customer experience (CX) ties to emotional branding and in particular an academic setting, my chapter has much in store for you.

Erik Bean on Radio, Podcasts

​​Research agenda setting soliloquy. The Qualitative Report, 9th Annual Conference, Ft. Lauderdale, Nova Southeastern University,
January 2018
, BRING YOUR YOGA MAT AND CURRENT RESEARCH CHALLENGES! DISCOVER HOW THEY ARE CONNECTED


#ILA2017, Join Erik at the October 2017 International Leadership Association Annual Conference, Leading in Turbulent Times,  Brussels

Erik will speak about these four customer experience (CX) leadership issues:

  • Navigating the successful use of personas in turbulent times
  • Starbucks social media and business leadership renewal during challenging times
  • Servant military leadership can be most effective during unstable times
  • Millennials and followership – Creating a DIGITAL connection (Click Here for Crossword Puzzle Challenge)

Knowledge Without Boundaries (Dallas) University of Phoenix Research Centers, Dallas, TX, September 23, 2017.
(Click Here for Publish - Present Crossword Puzzle Challenge)  Or visit http://tinyurl.com/ybhjccfh

Popular yoga poses aligned to research agenda setting. 2017 GlobalMindED, Denver, CO, June 22, 2017.


An Academy Customer Experience Benchmark Observation, Customer Experience Summit 2016, London, Oct. 19, 2016.

Erik's new 2018 #CX Book Chapter is now available through IGI Global!

Dr. Alan Simberg Radio Show Interview featuring Erik Bean, Ed.D discussing How to Best Include Social Networks for Classroom Lessons, 04/22/14 Run time: 20 minutes