LauraAnn Migliore, Ph.D. demonstrates yoga pose "Letter B"

Erik Bean, practices "Happy Baby"

So many #CX books are idiosyncratic (with no interviews, no reputable references) and with a less than homogeneous approach. New for 2018 is my peer reviewed chapter, Benchmark academy study ties customer experience to emotional branding: A University of Phoenix Center for Leadership Studies and Educational Research assessment, within the new IGI book, Driving customer appeal through the use of emotional branding. If you are examining how customer experience (CX) ties to emotional branding and in particular an academic setting, my chapter has much in store for you.

Industry & Educational Leadership Engagement  


Dr. Alan Simberg Radio Show Interview featuring Erik Bean, Ed.D discussing How to Best Include Social Networks for Classroom Lessons, 04/22/14 Run time: 20 minutes

International Leadership Association 17th Annual Conference
Top Row: Left to right, CLSER Fellow Lynne Devnew, D.B.A., SAS Student Monigo Saygbay-Hallie, Fellow Jason Flora, Ph.D., and CLSER Chair Mark McCaslin, Ph.D. Bottom Row: Devnew and Fellow Erik Bean, Ed.D. 


20th Annual International Leadership Association Global  Conference, Authentic
Leadership for Progress, Peace, & Tranquility, West Palm Beach, FL, Oct. 24-27, 2018

  • The indispensable truth of yoga: authentic leading and learning for
       inspiring performance

Erik Bean, Kevin Bottomley, LauraAnn Migliore, Cheryl Burleigh, Lunthita Duthely,
and Alverna Champion

  • Prudence as a construct to embody leadership for peace and prosperity

LauraAnn Migliore, Erik Bean

  • Publishing in (Leadership Perspectives) of the Journal of Leadership Studies

Mark McCaslin, Hinrich Eylers, Mark Ludorf, and Erik Bean

A University of Phoenix Customer Experience Research Center Assessment Study

by Erik Bean, Ed.D.

Presented in Barcelona, Spain, on October 16, 2015.

Applying #CX Theory to the Academy

Erik Bean, Ed.D.


Bean E. (2019). Autoethnography of the cultural competence exhibited at an African American weekly newspaper organization. InSite 2019 Informing Science International Conference. Jerusalem, Israel, June 30 – July 5, 2019. Accepted.

Bean, E., Proudfoot, D. (2019). Integrating a virtual road rally and interactive crossword puzzles to bolster online conference attendance. SITE 2019 Annual Conference, Society for Information Technology & Teacher Education, March 20, 2019, Las Vegas. Accepted.

Research agenda setting yoga soliloquy  The Qualitative Report, 9th Annual Conference, Ft. Lauderdale, Nova Southeastern University, January 2018. Erik Bean, Ed.D. and LauraAnn Migliore, Ph.D. tie yoga to leadership practices.

The Qualitative Report 10th Annual Conference, Teaching & Learning Qualitative
Research, Nova Southeastern University, Ft. Lauderdale, FL, Jan 11-13, 2019.

  • Proposed use of prominence in qualitative research

    Erik Bean, Elizabeth Johnston, and Ryan Rominger

  • Research Methodology Group: The community of scholar
        practitioners to enhance qualitative and mixed methods designs

    Mansureh Kibritchi, Ryan Rominger, Erik Bean, et. al.

  • Building the “Pracademic” through qualitative research within
        online research centers

    Kimberly Underwood, Erik Bean, Ryan Rominger, et. al.

Erik's new 2018 #CX Book Chapter is now available through IGI Global!