Speaker, Author, Educator, Scholar, Customer Experience, Corporate Writing & Training Expert
Serving both industry and academia, engagement expert Erik Bean is a recognized leader in customer experience strategic planning and measurement and helps companies and institutions of all sizes improve both written and visual communications. As a scholar, Erik holds a doctorate in education with sanctioned research interests in immediacy and customer experience. He is the author of several peer reviewed books including Social Media Writing Lesson Plans and Rigorous Grading Using Microsoft Word AutoCorrect: Plus Google Docs published by Westphalia Press, Washington, D.C. and Using WordPress for Writing Projects via Brigantine Media, Compass Division, St. Johnsbury, VT. Erik is an associate professor of arts and humanities at American Public University and he is an associate university research chair at the Center for Leadership Studies & Educational Research (CLSER) at the University of Phoenix where he also chairs doctoral student dissertations. He regularly teaches enterprise marketing and business communications in the Detroit area for Cleary University, Henry Ford College, and Wayne County Community College.
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Industry & Educational Engagement Expert