< publishers >


Speaker, Author, Educator, Scholar, Customer Experience, Corporate Writing & Training Expert 

For book details please visit the

  • Successfully led the North Central Higher Education Re-Accreditation of the University of Phoenix, Detroit ground campus through 2022.
  • Developed a corporate writing template for ABN-AMRO division, Ann Arbor, that successfully allowed divisional officers as well as internal software developers agreed consistency for both consumer and training documents.
  • Most Outstanding Student University Newspaper Editor/Designer among all University of Phoenix campuses. Paragon Student Newspaper, University of Phoenix, Detroit, MI.

A few companies and institutions Erik Bean has worked with:

  • Approved Internet Blogger for EducationWorld.com, the most widely read K-12 and higher educational resource.
  • Developed a peer reviewed 15K Customer Experience research study that demonstrated how CX is currently used in a higher educational setting.
  • Author of three prominent 2014-2015 books designed to engage student and faculty experience.
  • Ghost writer for several of Perry Johnson’s ISO/QS-9000-14000 implementation books.

Industry & Educational Leadership Engagement  


Serving both industry and academia, engagement expert Erik Bean is a recognized leader in customer experience strategic planning and measurement and helps companies and institutions of all sizes improve both written and visual communications. As a scholar, Erik holds a doctorate in education with sanctioned research interests in immediacy and customer experience. He is the author of several peer reviewed books including Social Media Writing Lesson Plans and Rigorous Grading Using Microsoft Word AutoCorrect: Plus Google Docs published by Westphalia Press, Washington, D.C. and Using WordPress for Writing Projects via Brigantine Media, Compass Division, St. Johnsbury, VT. Erik is an associate professor of arts and humanities at American Public University and he is an associate university research chair at the Center for Leadership Studies & Educational Research (CLSER) at the University of Phoenix where he also chairs doctoral student dissertations. He regularly teaches enterprise marketing and business communications in the Detroit area for Cleary University, Henry Ford College, and Wayne County Community College.